Booking Process : Bookings must be made in advance by completing the booking form. If a space is available, you will receive an email with payment instructions. Your child’s place will only be confirmed once payment is received. If the class is full, you will be notified and your child will be added to the waiting list. We will contact you if a space becomes available

Payment Terms: All payments must be made online in full via Stripe to secure a child’s place. Bookings are confirmed only after successful payment. If payment is declined or not received, the place will not be held. We Make Art does not store any payment card details; all transactions are processed securely through Stripe.

Term-Time Booking Blocks: All term-time classes are booked in half-term blocks, aligned with the local school calendar.

Cancellation and Refund Policy: If your child cannot attend a session, refunds cannot be offered for missed classes. If a session is cancelled by the provider, a full refund will be issued via the original payment method.

Photography and Media Use: Photographs may be taken of children’s artwork and occasionally of children during sessions for promotional purposes (e.g., website, social media). Faces and personal information will not be included. At your child’s first session, you will be asked to provide consent for photography. If you do not consent, please inform the provider at that time or beforehand in writing.

Collection Policy: Children will only be released to adults listed on the authorised collection form. On your child’s first session, you will be asked to complete a form with emergency contact details and the names of all authorised collectors. Please ensure this information is accurate and kept up to date.

Medical Needs: Please inform the provider of any medical conditions, allergies, or health concerns at the time of booking. The provider is unable to administer any medication, including asthma inhalers or EpiPens. If your child requires medication during a session, a parent or carer must be present to administer it.

Aleksandra holds current Emergency Paediatric First Aid training. In the event of a medical emergency, emergency services will be contacted immediately and parents/carers will be informed as soon as possible.

Additional Support Needs: As a sole provider and activity leader, one-to-one or specialist support cannot currently be offered during sessions. If your child usually receives additional adult support in school, please get in touch before booking at hello@wemakeart.co.uk. While it may not be possible to provide the level of support some children require, the provider is happy to talk through your child’s needs and, where possible, suggest suitable alternatives or ways to get involved.

Food and Drink: Food is not permitted on the premises. Children may bring a water bottle, but snacks and meals are not allowed during sessions.

Parental Responsibility: By booking a place, you confirm that you are the parent or legal guardian of the child and have the authority to make decisions on their behalf.

Behaviour Policy: The provider reserves the right to end a booking if a child’s behaviour is persistently disruptive or puts others at risk. In such cases, no refund will be given.

Safeguarding: All sessions are delivered by a qualified teacher with an enhanced DBS certificate and up-to-date safeguarding and child protection training. The provider is committed to offering a safe and supportive environment for all children and follows current statutory safeguarding guidance. Children are supervised at all times during sessions.

Data Protection (UK GDPR): We Make Art complies with the UK General Data Protection Regulation (UK GDPR). Personal information collected (e.g. emergency contacts, medical notes) is used solely for safeguarding and operational purposes and is stored securely. Information is not shared with third parties unless legally required (e.g. in a safeguarding or legal emergency).

Emergency Contact: Parents/carers must provide two valid emergency contact numbers and be available to collect their child early in the event of illness or emergency during a session.

Late Collection: Please collect your child promptly at the end of the session. Occasional delays are understandable — if you're running late, please call or message as soon as possible. Repeated late collections may incur a late fee of £5 for every 15 minutes after the session ends. Persistent lateness may result in your child’s place being withdrawn.

User Agreement: By making a payment through Stripe, you confirm that you have read, understood, and agree to abide by We Make Art’s Terms and Conditions.